Behavioral Tech Account and Orders

This page contains step-by-step instructions about logging into your Behavioral Tech account and accessing information about your product and event orders.

On this page:

Log in to Your Account

  • Click the link at the top right of any page on the Behavioral Tech website that says “My Account.”
  • Enter your email address and password under the Login heading.
  • Click Login.

Reset Your Password

Reset your password through your account dashboard.

  • Log in to your account.
  • Click the Edit Account link on your dashboard.
  • Under Password Change, enter your current password and confirm your new password.
  • Click the Save changes button.

Reset your password using the “Lost Password” page.

  • Navigate to the Lost Password page. A link is located below the Login button when you navigate to the My Account page.
  • Enter your email address. This should be the primary email address on your account.
  • Click Reset Password.
  • Check your email for a link where you can reset your password. Please check your junk folder if you do not receive an email within five minutes.
  • If you need assistance in generating a temporary password for your account, please contact us.

View Your Orders

View orders placed on new website (after June 2017)

  • Log in to your account.
  • Click the Orders link from your account menu.
  • You will see a summary view that shows the number, date, status, total cost, and available options associated with your orders.
  • Order statuses indicate progress in our fulfillment process.
    • Pending payment — we need to receive payment from you to start processing your order. There is a Pay button in your account where you can take care of this.
    • Processing — Behavioral Tech is reviewing your order. We may need to review your application before accepting you into a training or our warehouse may need to ship physical products to you.
    • Completed — Behaivoral Tech has reviewed and finalized your order.

View orders placed on the old website (June 2017 and earlier)

  • Log in to your account.
  • Click the Archived Orders link from your account menu.
  • You can click View to see the itemized record of any order you placed on your old website.

Pay for a Pending Order

  • Log in to your account. Navigate to the Orders section.
  • If an order is waiting for payment, the Status will show as Pending payment. Click the “Pay” button next to that order.
  • Please review the details of your order to ensure they are accurate.
  • Check the box to agree to the Behavioral Tech terms and conditions.
  • Click “Continue to payment.”
  • Enter your credit card information and click the pay button.

Save Your Credit Card as a Payment Method

  • Log in to your Behavioral Tech account.
  • Navigate to the “Payment Methods” section.
  • To add a new card, select the “Add payment method” button.
  • Enter your credit card details. To save the information, select “Add payment method.”
  • You may save multiple credit cards to your account.
  • To change the default credit card for use when you check out, click the “Make default” button next to your card.
  • When you check out, you will have the option to select which credit card you would like to use for your purchase. The form will use your default card unless you change it during your checkout process.

Edit Attendee Information for Tickets You Purchased

  • Log in to your account.
  • Go to our events page and click on the training you will be attending.
  • Scroll down to the Attend section.
  • If you are logged in to the account that was used to purchase the tickets, you will see a link that says “View your Tickets.” Click on the link.
  • Click on “Toggle attendee info” to enter or edit attendee information for each ticket.
  • When you are finished, click the Update Tickets button.

Access House of DBT Video

New customers can purchase this streaming video from our Vimeo channel.

For customers who purchased House of DBT on our previous website, we have uploaded a copy to Vimeo for you to access it. View the video now. You will need a password to unlock it, which you should have received via email. If you did not receive a password or can’t find that email, please contact us.

If you are willing to create a Vimeo account, you can save the video to your account so that you do not need the password for future access:

  • When you access the video, if you hover your mouse over the video you will see a menu pop up in the upper right hand corner.
  • If you select the clock symbol, it will give you the option to add this to your “watch later” list. This feature will require you to have a Vimeo account, which is free. If you add your video to the “watch later” list, you will access the video through your watch list in your Vimeo account when you log in:
  • If you choose not to do this, you will need the URL and password to watch the video going forward.